package com.yeshi.fanli.controller.client;

import java.io.PrintWriter;
import java.util.Date;
import java.util.List;

import javax.annotation.Resource;

import org.springframework.stereotype.Controller;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestMethod;

import com.google.gson.Gson;
import com.yeshi.fanli.entity.AppInfo;
import com.yeshi.fanli.entity.DeviceInfo;
import com.yeshi.fanli.entity.accept.AcceptData;
import com.yeshi.fanli.entity.customerservice.CustomerServiceCommonQuestion;
import com.yeshi.fanli.entity.customerservice.CustomerServiceHistory;
import com.yeshi.fanli.service.inter.customerservice.CustomerServiceCommonQuestionService;
import com.yeshi.fanli.service.inter.customerservice.CustomerServiceHistoryService;
import com.yeshi.fanli.util.StringUtil;
import org.yeshi.utils.JsonUtil;

import net.sf.json.JSONObject;

/**
 * 客服api接口
 * 
 * @author Administrator
 *
 */
@Controller
@RequestMapping("api/v1/customerservice")
public class CustomerServiceController {

	@Resource
	private CustomerServiceCommonQuestionService customerServiceCommonQuestionService;

	@Resource
	private CustomerServiceHistoryService customerServiceHistoryService;

	/**
	 * 预设标题的关键字列表
	 * 
	 * @param acceptData
	 * @param out
	 */
	@RequestMapping(value = "getkeys", method = RequestMethod.POST)
	public void getKeys(AcceptData acceptData, PrintWriter out) {
		List<String> keys = customerServiceCommonQuestionService.listKeysCache();
		JSONObject data = new JSONObject();
		data.put("keys", keys);
		out.print(JsonUtil.loadTrueResult(data));
	}

	/**
	 * 根据关键字获取答案
	 * 
	 * @param acceptData
	 * @param key
	 *            -关键字
	 * @param out
	 */
	@RequestMapping(value = "getanswer", method = RequestMethod.POST)
	public void getGoodsInfo(AcceptData acceptData, String key, PrintWriter out) {
		if (StringUtil.isNullOrEmpty(key)) {
			out.print(JsonUtil.loadFalseResult(1, "请上传问题"));
			return;
		}

		if (key.length() > 512) {
			out.print(JsonUtil.loadFalseResult(2, "问题过长，请精简问题"));
			return;
		}

		Gson gson = new Gson();

		CustomerServiceHistory history = new CustomerServiceHistory();
		AppInfo appInfo = new AppInfo();
		appInfo.setChannel(acceptData.getChannel());
		appInfo.setPackages(acceptData.getPackages());
		appInfo.setVersion(acceptData.getVersion());

		history.setAppInfo(appInfo);
		history.setAppInfoStr(gson.toJson(appInfo));
		history.setContent(key);
		history.setCreateTime(new Date());
		history.setDevice(acceptData.getDevice());
		DeviceInfo deviceInfo = new DeviceInfo();
		deviceInfo.setDevice(acceptData.getDevice());
		deviceInfo.setDeviceType(acceptData.getDeviceType());
		deviceInfo.setNetwork(acceptData.getNetwork());
		deviceInfo.setOsVersion(acceptData.getOsVersion());
		deviceInfo.setPlatform(acceptData.getPlatform());

		history.setDeviceInfo(deviceInfo);
		history.setDeviceInfoStr(gson.toJson(deviceInfo));
		history.setPlatform(acceptData.getPlatform());
		history.setUpdateTime(new Date());

		// 保存问题历史记录
		customerServiceHistoryService.addHistory(history);

		// 搜索问题答案
		CustomerServiceCommonQuestion answer = customerServiceCommonQuestionService.searchByKeyCache(key);
		if (answer == null) {
			answer = new CustomerServiceCommonQuestion();
			answer.setKey("");
			answer.setContentType(CustomerServiceCommonQuestion.TYPE_TEXT);
			answer.setContent("客服机器人不明白您的问题，请输入你问题的准确关键词或转人工客服解决，谢谢！#^.^#");

			// out.print(JsonUtil.loadFalseResult(-1, "无答案"));
			// return;
		}
		out.print(JsonUtil.loadTrueResult(JsonUtil.getApiCommonGson().toJson(answer)));
	}

}