package com.yeshi.fanli.controller.client;
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import java.io.IOException;
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import java.io.PrintWriter;
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import java.util.ArrayList;
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import java.util.Date;
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import java.util.List;
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import javax.annotation.Resource;
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import javax.servlet.http.HttpServletRequest;
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import org.springframework.stereotype.Controller;
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import org.springframework.web.bind.annotation.RequestMapping;
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import org.springframework.web.bind.annotation.RequestMethod;
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import org.springframework.web.bind.annotation.RequestParam;
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import org.springframework.web.multipart.MultipartFile;
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import org.springframework.web.multipart.commons.CommonsMultipartFile;
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import org.yeshi.utils.JsonUtil;
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import com.google.gson.Gson;
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import com.yeshi.fanli.entity.AppInfo;
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import com.yeshi.fanli.entity.DeviceInfo;
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import com.yeshi.fanli.entity.accept.AcceptData;
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import com.yeshi.fanli.entity.customerservice.CustomerServiceCommonQuestion;
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import com.yeshi.fanli.entity.customerservice.CustomerServiceHistory;
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import com.yeshi.fanli.exception.user.UserComplaintException;
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import com.yeshi.fanli.service.inter.customerservice.CustomerServiceCommonQuestionService;
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import com.yeshi.fanli.service.inter.customerservice.CustomerServiceHistoryService;
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import com.yeshi.fanli.service.inter.user.UserComplaintService;
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import com.yeshi.fanli.util.StringUtil;
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import net.sf.json.JSONObject;
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/**
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* 客服api接口
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*
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* @author Administrator
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*
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*/
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@Controller
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@RequestMapping("api/v1/customerservice")
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public class CustomerServiceController {
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@Resource
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private CustomerServiceCommonQuestionService customerServiceCommonQuestionService;
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@Resource
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private CustomerServiceHistoryService customerServiceHistoryService;
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@Resource
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private UserComplaintService userComplaintService;
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/**
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* 预设标题的关键字列表
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*
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* @param acceptData
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* @param out
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*/
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@RequestMapping(value = "getkeys", method = RequestMethod.POST)
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public void getKeys(AcceptData acceptData, PrintWriter out) {
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List<String> keys = customerServiceCommonQuestionService.listKeysCache();
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JSONObject data = new JSONObject();
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data.put("keys", keys);
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out.print(JsonUtil.loadTrueResult(data));
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}
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/**
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* 根据关键字获取答案
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*
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* @param acceptData
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* @param key
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* -关键字
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* @param out
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*/
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@RequestMapping(value = "getanswer", method = RequestMethod.POST)
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public void getGoodsInfo(AcceptData acceptData, String key, PrintWriter out) {
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if (StringUtil.isNullOrEmpty(key)) {
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out.print(JsonUtil.loadFalseResult(1, "请上传问题"));
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return;
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}
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if (key.length() > 512) {
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out.print(JsonUtil.loadFalseResult(2, "问题过长，请精简问题"));
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return;
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}
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Gson gson = new Gson();
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CustomerServiceHistory history = new CustomerServiceHistory();
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AppInfo appInfo = new AppInfo();
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appInfo.setChannel(acceptData.getChannel());
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appInfo.setPackages(acceptData.getPackages());
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appInfo.setVersion(acceptData.getVersion());
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history.setAppInfo(appInfo);
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history.setAppInfoStr(gson.toJson(appInfo));
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history.setContent(key);
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history.setCreateTime(new Date());
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history.setDevice(acceptData.getDevice());
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DeviceInfo deviceInfo = new DeviceInfo();
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deviceInfo.setDevice(acceptData.getDevice());
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deviceInfo.setDeviceType(acceptData.getDeviceType());
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deviceInfo.setNetwork(acceptData.getNetwork());
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deviceInfo.setOsVersion(acceptData.getOsVersion());
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deviceInfo.setPlatform(acceptData.getPlatform());
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history.setDeviceInfo(deviceInfo);
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history.setDeviceInfoStr(gson.toJson(deviceInfo));
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history.setPlatform(acceptData.getPlatform());
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history.setUpdateTime(new Date());
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// 保存问题历史记录
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customerServiceHistoryService.addHistory(history);
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// 搜索问题答案
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CustomerServiceCommonQuestion answer = customerServiceCommonQuestionService.searchByKeyCache(key);
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if (answer == null) {
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answer = new CustomerServiceCommonQuestion();
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answer.setKey("");
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answer.setContentType(CustomerServiceCommonQuestion.TYPE_TEXT);
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answer.setContent("客服机器人不明白您的问题，请输入你问题的准确关键词或转人工客服解决，谢谢！#^.^#");
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// out.print(JsonUtil.loadFalseResult(-1, "无答案"));
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// return;
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}
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out.print(JsonUtil.loadTrueResult(JsonUtil.getApiCommonGson().toJson(answer)));
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}
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/**
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* 用户吐槽记录添加
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*
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* @param fileList
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* @param uid
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* @param content
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* @param out
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*/
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@RequestMapping(value = "complaint")
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public void complaint(AcceptData acceptData, MultipartFile[] fileList, String content, Long uid,
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HttpServletRequest request, PrintWriter out) {
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try {
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List<MultipartFile> files = new ArrayList<>();
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if (fileList != null)
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for (MultipartFile mf : fileList) {
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files.add(mf);
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}
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userComplaintService.addUserComplaint(files, uid, content);
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out.print(JsonUtil.loadTrueResult("保存成功"));
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} catch (UserComplaintException e) {
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out.print(JsonUtil.loadFalseResult(e.getMsg()));
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e.printStackTrace();
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} catch (IOException e) {
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out.print(JsonUtil.loadFalseResult("图片上传失败失败"));
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e.printStackTrace();
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} catch (Exception e) {
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out.print(JsonUtil.loadFalseResult("保存失败"));
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e.printStackTrace();
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}
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}
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}
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